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In February 2020, Ethical Consumer searched the Pets At Home retail and corporate websites for information on its policy on the use of the hazardous chemicals parabens, triclosan and phthalates. Pets At Home sold own brand pet and household care products.

Some forms or uses of these chemicals were banned or restricted in the EU or the USA.

Triclosan is an antibacterial and a suspected endocrine disruptor. Parabens are also endocrine disruptors and have been linked to breast cancer. They are used as preservatives. Phthalates, usually DEP or DBP, are used in fragrances and are endocrine disruptors.

A strong policy on toxics would be no use of these chemicals or clear, dated targets for ending their use.

The company appeared to have no policies on the use of toxic chemicals in household and personal care products, therefore it recieved Ethical Consumer's worst rating for its toxic policy and lost a whole mark under Ethical Consumer's Pollution and Toxics category.

Reference: (12 February 2020)